Complaints Policy Procedures

Complaints Policy Procedures Interperm Healthcare

Interperm Healthcare complaints policy underpins our commitment to handling complaints to satisfactory outcome and resolution. For example, Copies of Interperm Healthcare policies, procedures, and guidelines are available to each service user upon request from the Registered Nurse Manager. We welcome all feedback and complaints from all staff members, services users, and clients. Interperm Healthcare aims to develop and improve its high-quality services. Comments, feedback, and complaints should be made to the Responsible Person by telephone or in writing.

We have a complaints procedure in place and all our service users and their representatives are encouraged to provide feedback on our service on an ongoing basis. We aim to deal with any complaint regarding our services (within 24 hours). Should you wish to make a complaint about our service, please contact our Responsible Person.

Mr. Wesley Howard MBA

Managing Director

Responsible Person

South Wales & South England

Interperm Healthcare

10 Victoria Street, Bristol BS1 6BN
Office: 0800 246 1588

Mobile: 07738 488 685

Email: wesleyhoward@interpermhealthcare.uk

Web: www.interpermhealthcare.uk

Interperm Healthcare Responsible Person will oversee and manage policies changes within the agency and collectively we will make available a copy of the Service User Guide upon request of service users, representatives or any from any third party or visitor to the agency ready for review as a matter of interest or inspection.

Hours of Operation

You can contact us inside or outside office hours, the agency is staffed by professional and experienced personnel who are happy to discuss any queries or concerns you may have. Our office is open from 8.30am to 5 pm Monday to Friday; an on-call service operates outside of these hours.

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