Statement of Purpose
- Professional Healthcare 24 Hours a Day 7 Days a Week.
- Quality and Compliant Care
- Services to Hospitals, Nursing & Care Homes
- Flexible Personalised Care
- Experienced and qualified Nurses
- Experienced and qualified Care Workers
- Friendly Reliable Professional Service
Interperm Healthcare Agency Aims & Objectives
Our aim is to satisfy and meet the expectations of the service users to ensure the quality of personal care and support people receive is of the highest standards. We are pleased to propose a working partnership with you to meet your individual recruitment and selection needs and manage a professional Nursing & Healthcare Agency. Our Statement of Purpose aims to comply with the Nurses Agency Regulations 2003.
We provide activities which are regarded as unregulated activities by the Care Quality Commission. However, we conduct ourselves in accordance with good practice alongside the following regulated activities as defined in the following Acts, including the Employment Agencies Act 1957.
- Care Standards Act 2000. Nursing Agencies Act 1957
- Nurses Agencies (Wales) Regulations 2003
- Employment Agencies Act 1973
- The Agency Worker Regulations 2010
- Social Services & Well-being Wales Act 2014
- Regulation and Inspection of Social Care Wales Act 2016
- Health and Social Care Act 2014
We will ensure and deliver a professional service in accordance with these regulations by implementing the following services provided, practices and procedures:
- Interperm Healthcare supply qualified Medical staff, AHP’s, Locum General Practitioners, Healthcare Assistants and experienced Nurses registered with the regulated and professional medical bodies and where necessary other such others’ persons maybe prescribed to complete work assignments and placements on behalf of the agency.
- As a Healthcare Agency, we will ensure a suitable skilled experienced and qualified professional is supplied to fulfil assignments and candidate placements. Ensure that the quality of the service provided is of the highest standards possible and to use appropriate methods to achieve this.
- Interperm Healthcare and our Senior Management team take full responsibility for the actions taken by the agency and its representatives. We will give to every person who we supply Nurses and Healthcare staff a personal statement in writing confirming we will provide suitable individuals with qualifications and experience relevant to the nature of the placement and the person supplied to complete the assignment.
- Interperm Healthcare will ensure suitable selection and retention of medical, nursing, healthcare temporary agency staff by completing a robust and professional recruitment process under the supervision of registered qualified nurses and or a registered medical practitioner in line with regulatory, legislation and compliance standards.
- We will also ensure quality and ambitious standards are maintained across the agency established for the benefit and direct care of service users. Interperm Healthcare shall keep such records in relation to our activities that we prescribe ready for audit and evaluation of our services.
- In accordance with The Nurses Agencies (Wales) Regulations and the national minimum standards for Nursing Agencies set by Care Social Services Inspectorate Wales, we will register each branch as a separate agency when supplying nurses to services users in Wales and where appropriate in England.
- Interperm Healthcare are committed to achieving outcomes for service users and will record evidence of progression towards these outcomes with service users following a consultation with service users and where appropriate service user representatives within each service user care plans to meet quality assurance standards and regulatory procedures to ensure we continue to make a difference as an agency for organisations and individuals.
- We aim to ensure service users continue to receive safe and quality assured services to assist service users in a safe care environment where we can measure our performance and record evidence so that requirements are being met. We intend to undertake the following:
- facilitate discussions with service users, staff, managers and others;
- observation of working and ongoing arrangements at the agency;
- scrutiny, inspection and review of written policies, procedures and records
- Interperm Healthcare will ensure service users have the information they receive from the agency to make an informed decision on whether to engage the services of the agency. We will ensure the Statement of Purpose is clearly visible in the office for service users, representatives and visitors when in attendance at the office.
- These arrangements will also be supported by manual copies as a measure of good practice. Interperm Healthcare is committed to meeting standards in accordance with section 28 (1) of the Care Standards Act, as specified in regulation 4 and Schedule 1 of the Minimum Standards for Nursing Agencies through are non-regulated activities.
- Interperm Healthcare will recognise service user’s diversity ensuring religious, cultural, racial and gender identities are respected and to request service user’s and representative’s carers respect the rights of staff in the same non-discriminatory approach.
- Interperm Healthcare places high importance on treating others especially service users where we will communicate accurate information and encourage service users and representatives to play a lead role in support services where we will act in a consultative manner and show empathy to our beneficiaries whilst meeting physical, emotional needs and safeguarding others from abuse where this is identified and agreed with service users and individual representatives.
- We will ensure that the forms of communication, language, and address used are suitable for the needs of the client (also available in bilingual for Welsh speakers and different formats).
- Ensure our recruitment experts have a thorough knowledge of the marketplace and are highly skilled in interviewing and selection techniques. Whilst we provide a high quality, cost effective service through establishing a strong database of reliable candidates and industry expertise by facilitating training where this is indented with our representatives to improve our performance to meet service users and individual representatives’ and your expectations.
- Interperm Healthcare aims to ensure records are professionally kept, stored and maintained. We realise the importance of security, data protection and safe management of service users’ files in accordance with the Data Protection 1998 & Information Security standards and procedures.
- We promise to remain open-minded and remain flexible to our service users’ needs whilst respecting confidentiality, integrity, and privacy when engaged with service users and individual representatives.
- We will maintain the strength of our Nursing, Care, Locum Bank staff to be able to always supply specialist skills where these may be required, and ensure that all health and safety procedures are followed always in accordance with the Health & Safety Act 1974.
- Interperm Healthcare will remain competitive with our charging schedule and costs are to be agreed to provide professional support with induction training and uniforms, please note separate costs of up to £63.00 are to be applied to process DBS forms and checking services. The preferred payment method of the agency is bank transfer outlined on invoices. We will manage a separate pricing schedule agreed with care establishments to continue delivering value-adding services to clients and service users.
- Interperm Healthcare agency staff will act professionally when working and supporting service users in a caring environment and will be required to sign, date and complete time sheets to provide evidence of completed shifts for record keeping and to support payroll services. We request timesheets to be submitted daily using the candidate login details on the company website.
- Agency staff are also advised to give at least 48 hours’ notice to the agency if they are unable to attend a work placement. The timeframe enables Interperm Healthcare to act in the best interests of the service user and client by allowing the Nurse Manager to find a suitable placement relevant to the needs of the service user and client placement.
- Interperm Healthcare aims to implement a referral and bonus performance related incentive for Agency Staff which will remain competitive.
Interperm Healthcare provide professional services to Healthcare institutions and we are able to skills experience and expertise our clients to for the benefit of service users who require tailored interventions of support to the following groups:
- Frail and vulnerable adults
- People with dementia
- Mental health problems
- Physical disabilities
- Sensory impairment
- Illness (including the end of life care)
- Adults who are recovering from illness
- Adults with learning difficulties.
(excluding those assessed with specific challenging behavior).
From time to time Agency Workers may be asked to undertake some tasks, which may be specialist tasks. These tasks may be undertaken following appropriate risk assessments and only after specific training. The Agency Worker will be trained in the procedure before undertaking the tasks with the service user. This will be undertaken by a trainer with relevant qualifications, e.g. occupational therapist, speech therapist, or nurse.
Such tasks may include:
- Assisting with artificial feeding
- Changing sterile dressings
- Catheter care (changing bags & monitoring output)
- Tracheotomy care (oral suctioning)
- Assistance with eye or ear drops
- Ileostomy and colostomy care (changing of bags)
Agency Workers will not undertake tasks that require the skills and expertise of clinical professionals. Such tasks include:
- Ear Syringing
- Removing or replacing urinary catheters
- Bowel evacuations
- Bladder washouts
(assembling syringes, administering intravenously & controlled drugs)
- Filling of oxygen cylinders
- Lifting from the floor unaided
- Tracheotomy care (changing tubes)
Please note this is not a definitive list and is used for guidance purposes only. If you require further information on the level of professional care that we can provide please contact our Responsible Person Mr. Wesley Howard –Managing Director. Interperm Healthcare does not provide any other type of specialised care services other than those already referred to within our correspondence.
Interperm Healthcare places prime importance on employing Agency Workers who have appropriate qualifications, skills, and experience to ensure the health and welfare needs of service users are fully meet. Staff are required to have a full interview and satisfactory DBS check and may only commence employment when this has been received, together with satisfactory references. Agency staff is responsible for agreed costs of DBS checking services. Interperm Healthcare also ensures that all staff are properly trained, and have adequate supervision and regular appraisal. The Agency endeavors to ensure clients have confidence in their staff members and that their service can be relied upon to provide the best quality of care.
After undergoing a rigorous selection process, including an interview, reference, and police checks, all staff receives a one-week induction and training programme. Regular training takes place, together with specialist training on topics or types of client e.g. manual handling or those clients suffering from Alzheimer’s disease. In the event, the agency is unable to meet our obligations to service users we aim to act diligently and professionally by cooperating with relevant regulatory bodies where applicable.
Additionally, will support Healthcare Assistants to achieve NVQ II/III standard or equivalent. Registered General, Mental Health & Learning Disability Nurses are qualified to Band 5/6 standard and members of the agency will be entitled to participate in a professional training programme managed by the agency.
Agency Worker staff allocated will be chosen to match their skills and experience, and these will be considered accordingly to the relevance to the role. In addition to the direct staff support, the Registered Nurse Manager works 40 hours per week, most of which should be in addition to the levels displayed. Employees receive training appropriate to their work, annual training in Health and Safety matters such as moving and handling, fire awareness procedures, adult protection issues and a range of other matters.
Making a Complaint and Giving Compliments
We believe that complaints and feedback are a valuable indicator of the quality of our services, and give an opportunity to help us to improve our quality standards. We encourage Service Users to instigate the complaints procedure whenever they feel that this is necessary. We do not wish to confine complaints to key issues. It is our policy that all matters which disturb or upset a Service User should be reported, recorded, and corrective action should be taken. Only in that way can we work towards meeting our aim of continuously improving our service. If you have a complaint, please contact a representative of the agency who will record and log your complaint and resolve these issues immediately.
Even with the most conscientious and responsive care, it is inevitable that we will not please everyone all the times. Comments and complaints will be listened to and acted on effectively and clients will not be discriminated against for making a complaint.
Service users and clients, or representatives have an absolute right to comment or complain and the Complaints Policy procedure will be used. A copy of this policy will be included in the information provided to all clients. Where relevant parties remain unsatisfied Interperm Healthcare has not resolved a complaint in a suitable time frame or become unsatisfied with the outcome of the complaint we advise to contact us further guidance.
Please note that our commitment is to ensure that:
- All complaints will be taken seriously;
- All complaints will be acted upon with fairness and impartiality;
- You will receive a response within 24 hours of the complaint being made and a final reply within 28 days;
- If the complaint is upheld, you will receive a written apology and appropriate action will be taken to rectify the complaint, and you will be informed of what that action has been taken.
- Service users are entitled to involve an impartial third party in the complaint procedure if they wish to do so.
- Service users and their representatives may take their complaints to persons in authority outside the Agency. In the event of a genuine issue and complaint, you should contact Care and Social Services Inspectorate Wales.
Privacy and Dignity
We aim to respect your privacy and dignity always. Please speak out to a Supervisor or Registered Manager if you feel your privacy or dignity is not being respected.
We provide an efficient service 24 hours a day 7 day a week. Interperm Healthcare clients can be assured of a fast and reliable response, wherever you need it. Please contact us if you require support.
OFFICE OPENING HOURS/ REGISTERED PROVIDER
From Monday to Friday 9.00 am- 5.00 pm. Offices are closed on weekends and bank holidays. Please find the contact names and details of the Responsible Person and Registered Nurse Manager below or/here:
Mr. Wesley Howard MBA
South Wales & South England
10 Victoria Street, Bristol BS1 6BN
Office: 0800 246 1588
Mobile: 07738 488 685
THE ON CALL SERVICE
Interperm Healthcare operates a 24-hour service. The on-call co-ordinator is available to deal with emergencies and receive bookings from Clients outside office hours. After normal office hours of 9.00 am – 5.00 pm, all office calls are diverted to the out of hour’s services which is available from 5.00 pm until the office reopens the next day, this includes weekends and bank holidays the on-call coordinator contact details will be updated weekly for emergency purposes.
If you have any questions regarding our Statement of Purpose and its contents, please do not hesitate to contact either the Responsible Person or Registered Nurse Manager. Interperm Healthcare’s Statement of Purpose is also available in different formats and in bilingual if required and upon request.
Interperm Healthcare aims to be “compliant” in all Quality Assurance areas.
Monitoring visits to client premises are arranged by Interperm Healthcare on a regular basis to ensure the service continues to provide safe and appropriate care and support that both meets client needs and protects their rights Interperm Healthcare will identify and manage risks to both clients and staff and will seek professional safety advice when required. All Clients and their careers are asked to complete an annual user satisfaction survey which together with advisory reports and will be considered to promote continual service improvement by gathering feedback in service user and patient surveys to measure the quality of our service and ongoing progress.
LOCAL ADVOCACY SERVICES
Interperm Healthcare aims to inform clients and make them aware of local advocacy and other relevant. Services to client groups. The services of the volunteering groups and centers will be as well as other applicable agencies.
Interperm Healthcare will supply Clients with a copy of the organisation’s Safeguarding
Policy upon request from individual parties.
Interperm Healthcare is currently insured with Chiswell Insurance to protect our Public
Liability requirements and liability of up to £10 million.
Copyright all rights reserved @ Interperm Healthcare 2018